Certificate Courses (3 Months)

Relevance: This course is designed to provide fundamental knowledge and skills in airline customer service and airport ground handling. It covers passenger service, baggage handling, security procedures, and airport operations.

Course Outcomes:

• Understanding the airline customer service process.
• Learning about check-in, boarding, and baggage claim procedures.
• Gaining skills in crisis handling and passenger assistance.
• Knowledge of airline reservation systems and communication etiquette.

Entry-Level Jobs:

• Airline Customer Service Agent
• Passenger Service Agent
• Check-in Staff
• Airline Reservations Executive

Fees: TOCS Regular - ₹25,000  |  TOCS Modular - ₹9,000  |  TOCS Digital - ₹4,000

Modules:

1. Introduction to Airline Customer Service
2. Passenger Handling & Check-in Procedures
3. Baggage Handling & Tagging
4. Customer Communication & Soft Skills
5. Airline Ticketing & Reservation Systems
6. Safety and Security Regulations
7. Complaint Handling & Emergency Response

Relevance: This course prepares candidates for cabin crew roles by providing insights into inflight service, passenger safety, and emergency procedures.

Course Outcomes:

• Gaining knowledge of airline regulations and emergency procedures.
• Learning inflight service skills, food and beverage service, and first aid.
• Enhancing communication and customer service etiquette.
• Understanding grooming standards and fitness requirements.

Entry-Level Jobs:

• Cabin Crew / Flight Attendant
• Inflight Service Associate
• Airline Hospitality Assistant

Fees: TOCS Regular - ₹35,000  |  TOCS Modular - ₹13,000  |  TOCS Digital - ₹6,000

Modules:

1. Introduction to Cabin Crew Role & Responsibilities
2. Passenger Safety & Emergency Protocols
3. First Aid & Medical Emergencies
4. Grooming & Professional Etiquette
5. Inflight Service & Hospitality
6. Aviation English & Communication Skills
7. Handling Passenger Grievances

Relevance: This course provides in-depth knowledge of airline operations, aviation management, and airport administration, preparing students for managerial roles.

Course Outcomes:

• Understanding airline business models and regulatory frameworks.
• Learning about aviation safety, security, and risk management.
• Gaining expertise in airline marketing and revenue management.
• Exposure to airline operations and scheduling.

Entry-Level Jobs:

• Airline Operations Executive
• Flight Scheduling Coordinator
• Aviation Management Trainee
• Airport Duty Manager (Junior)

Fees: TOCS Regular - ₹75,000  |  TOCS Modular - ₹27,000  |  TOCS Digital - ₹12,000

Modules:

1. Introduction to Airline & Aviation Industry
2. Airline Marketing & Revenue Management
3. Airport & Airline Operations Management
4. Aviation Law & Regulatory Compliance
5. Safety & Security in Aviation
6. Customer Service & Passenger Relations
7. Airport Revenue & Financial Management
8. Aviation Crisis & Emergency Handling

Relevance: This program is designed for graduates seeking advanced knowledge in airline and airport operations. It prepares candidates for supervisory and managerial roles in aviation.

Course Outcomes:

• Understanding airport and airline business strategies.
• Learning about global aviation regulations and compliance.
• Gaining insights into aviation HR and crew management.
• Exposure to advanced customer service and passenger experience management.

Entry-Level Jobs:

• Airport Manager (Junior)
• Airline Business Analyst
• Aviation HR Coordinator
• Flight Operations Executive

Fees: TOCS Regular - ₹50,000  |  TOCS Modular - ₹18,000  |  TOCS Digital - ₹8,000

Modules:

1. Airline & Airport Management Principles
2. Air Traffic Management & Regulations
3. Revenue & Financial Management in Aviation
4. Aviation HR & Crew Resource Management
5. Customer Experience & Passenger Handling
6. Airline Operations & Route Planning
7. Aviation Crisis & Risk Management