Certificate Courses (3 Months)

Relevance: This course equips students with skills in front office operations, guest handling, reservations, and hospitality etiquette, which are crucial for hotel and resort management.

Course Outcomes:

• Understanding hotel front office operations and reservation systems.
• Learning about guest relations, check-in/check-out procedures, and complaint resolution.
• Gaining expertise in concierge services and handling VIP guests.
• Enhancing communication and customer service skills.

Entry-Level Jobs:

• Front Office Assistant
• Guest Relations Executive
• Reservation Agent
• Concierge Staff

Fees: TOCS Regular - ₹20,000  |  TOCS Modular - ₹8,000  |  TOCS Digital - ₹4,000

Modules:

1. Introduction to Front Office & Hotel Operations
2. Guest Handling & Customer Service
3. Reservation & Billing Systems
4. Communication & Complaint Resolution
5. Check-in & Check-out Procedures
6. Concierge & Travel Desk Management
7. Professional Grooming & Etiquette

Relevance: This course focuses on F&B service techniques, hospitality etiquette, and customer service in restaurants, hotels, and event catering.

Course Outcomes:

• Learning about different styles of food and beverage service.
• Understanding menu planning and pairing food with beverages.
• Gaining expertise in bar and beverage management.
• Mastering customer interaction and service etiquette.

Entry-Level Jobs:

• F&B Service Associate
• Waitstaff/Steward
• Bartender
• Restaurant Host/Hostess

Fees: TOCS Regular - ₹20,000  |  TOCS Modular - ₹8,000  |  TOCS Digital - ₹4,000

Modules:

1. Introduction to Food & Beverage Service
2. Restaurant & Banquet Service Techniques
3. Bar & Beverage Management
4. Menu Planning & Food Pairing
5. Customer Service & Upselling Strategies
6. Handling Special Requests & Complaints
7. Hygiene & Safety in F&B Service

Relevance: This course provides comprehensive training in hotel management, hospitality business strategies, and customer service excellence.

Course Outcomes:

• Learning about hotel operations, from front office to F&B and housekeeping.
• Understanding guest experience management and hospitality trends.
• Gaining expertise in financial and revenue management in hotels.
• Exposure to leadership and managerial roles in the hospitality industry.

Entry-Level Jobs:

• Hotel Management Trainee
• Front Office Supervisor
• F&B Service Executive
• Housekeeping Supervisor

Fees: TOCS Regular - ₹65,000  |  TOCS Modular - ₹24,000  |  TOCS Digital - ₹11,000

Modules:

1. Introduction to Hospitality Industry & Hotel Management
2. Front Office & Guest Relations
3. Food & Beverage Service & Management
4. Housekeeping & Facility Management
5. Revenue & Financial Management in Hospitality
6. Human Resource Management in Hotels
7. Event Planning & Banquet Management
8. Sales & Marketing in Hospitality

Relevance: This course is aimed at professionals aspiring to managerial roles in hospitality and hotel operations, focusing on leadership, financial management, and business growth.

Course Outcomes:

• Developing leadership and team management skills in hospitality.
• Understanding financial planning and cost control in hotels.
• Gaining expertise in business development and revenue management.
• Learning about customer experience enhancement strategies.

Entry-Level Jobs:

• Hotel Operations Manager (Junior)
• Business Development Executive in Hospitality
• Customer Experience Manager
• Hospitality HR Coordinator

Fees: TOCS Regular - ₹45,000  |  TOCS Modular - ₹17,000  |  TOCS Digital - ₹8,000

Modules:

1. Leadership & Management in Hospitality
2. Business Operations & Hotel Administration
3. Financial Planning & Cost Control in Hotels
4. Guest Experience & Relationship Management
5. Strategic Marketing in Hospitality
6. Crisis & Risk Management in Hotels
7. Technology & Digital Trends in Hospitality