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GUIDED LEARNING, ONE GOAL: YOUR CAREER SUCCESS
At TOCS Sydney, our Mentor-Led Courses are designed for learners who thrive with structured guidance and interactive learning. Each program combines scheduled live online classes, one-on-one mentoring, and ongoing support, ensuring you don’t just study a subject — you learn how to apply it with confidence in the real world. Here, education is about more than attending classes. It’s about building industry-relevant skills, gaining real-world exposure, and developing career-ready confidence under the direct guidance of experienced mentors. With personalised support at every stage, you’ll stay motivated, on track, and equipped to succeed in your chosen field.
Certificate in Airline Customer Service & Ground Handling
Course Relevance:
This course is ideal for individuals aspiring to begin a career in the aviation industry. It equips learners with a foundational understanding of how airports function and the essential protocols involved in ground handling and airline customer care.
Course Outcome:
By the end of the course, students will have gained comprehensive knowledge of airport operations, safety procedures, and best practices in passenger interaction. They will also build confidence in workplace etiquette and communication — key skills required in any airline or airport setting.
Entry-Level Job Roles:
Graduates of this program will be eligible to apply for roles such as airport check-in assistants, ground operations staff, and airline customer service executives in both domestic and international airports.
Subjects You'll Learn:
- CMC-101H6: Professional English Communication
- CMC-102H6: Fundamentals of Managemen
- CMC-103H6: Customer Service & Workplace Etiquette
- AVNC-101H9: Airport Operations & Ground Handling Procedures
- AVNC-102H9: Airline Customer Service & Safety Protocols
Course Fee: AUD $160 I Duration: 3 Months
Certificate in Hotel Management & Guest Relations
Course Relevance:
This course is ideal for individuals aspiring to begin a career in the hospitality industry. It equips learners with a foundational understanding of hotel operations and the key service standards required to manage guest interactions effectively in professional hospitality environments.
Course Outcome:
By the end of the course, students will have gained comprehensive knowledge of front office operations, reservation systems, and guest experience management. They will also develop strong communication, grooming, and customer service skills essential for delivering excellence in hotels and other hospitality venues.
Entry-Level Job Roles:
Graduates of this program will be eligible to apply for roles such as front desk executives, guest relations associates, and reservation assistants in hotels, resorts, serviced apartments, and hospitality chains.
Subjects You'll Learn:
- CMC-101H6: Professional English Communication
- CMC-102H6: Fundamentals of Management
- CMC-103H6: Customer Service & Workplace Etiquette
- HTC-101H9: Front Office Operations & Reservation Systems
- HTC-102H9: Guest Experience & Hospitality Standards
Course Fee: AUD $160 I Duration: 3 Months
Certificate in Human Resource & Marketing Management
Course Relevance:
This course is ideal for individuals aspiring a career in corporate environments, particularly in HR support, recruitment coordination, or entry-level marketing roles. It equips learners with foundational knowledge of people management & the basics of marketing and promotions — both critical for today’s dynamic workplace.
Course Outcome:
By the end of the course, students will have developed a strong understanding of HR processes such as hiring, onboarding, employee relations, and administrative support. Simultaneously, they will gain practical insights into marketing, branding, and customer outreach strategies.
Entry-Level Job Roles:
Graduates of this program will be eligible to apply for roles such as HR assistant, recruitment coordinator, administrative executive, or marketing support officer in companies, consultancies, startups, etc.
Subjects You'll Learn:
- CMC-101H6: Professional English Communication
- CMC-102H6: Fundamentals of Management
- CMC-103H6: Customer Service & Workplace Etiquette
- BSC-101H9: Human Resource Functions & Employee Relations
- BSC-102H9: Marketing Essentials & Digital Promotion
Course Fee: AUD $160 I Duration: 3 Months
Certificate in Hospital Administration & Patient Care
Course Relevance:
This course is ideal for individuals aspiring to begin a career in the healthcare sector in non-clinical roles. It equips learners with a foundational understanding of hospital operations, patient care protocols, and essential administrative processes in medical institutions.
Course Outcome:
By the end of the course, students will have developed the skills required to manage patient interactions, support hospital operations, & ensure smooth coordination within healthcare environments. They will also gain confidence in communication & professional conduct, both critical in sensitive and fast-paced medical settings.
Entry-Level Job Roles:
Graduates of this program will be eligible to apply for roles such as hospital front desk executives, patient service coordinators, and healthcare administrative assistants in clinics, hospitals, and diagnostic centres.
Subjects You'll Learn:
- CMC-101H6: Professional English Communication
- CMC-102H6: Fundamentals of Management
- CMC-103H6: Customer Service & Workplace Etiquette
- HLC-101H9: Hospital Operations & Healthcare Systems
- HLC-102H9: Patient Care & Communication in Healthcare