FOCUSED LEARNING, ONE STEP AT A TIME

At TOCS Sydney, our Statement of Attainment (SoA) Programs are designed for learners who want to upskill quickly, gain targeted knowledge, or complete specific units of study without committing to a full qualification. These programs allow you to focus on exactly what you need — whether it’s advancing in your current role, meeting compliance requirements, or exploring a new career direction. Here, learning is about flexibility and relevance. Each SoA gives you recognised outcomes for selected units, ensuring your effort contributes towards broader qualifications if you choose to continue later. With practical training, mentor support, and industry-ready content, SoA Programs offer a smart and flexible pathway to professional growth.

Statement of Attainment Programs

SoA in Introduction to Airline Customer Service

SoA in Essentials of Working in Healthcare Facilities

SoA in Introduction to Airline Customer Service

SoA in Hotel Front Desk & Guest Interaction

SoA in Essentials of Working in Healthcare Facilities

SoA in Introduction to Airline Customer Service

SoA in Business Communication & Office Skills

SoA in Essentials of Working in Healthcare Facilities

SoA in Introduction to Airline Customer Service | Fee: AUD $20 I Duration: 4-6 Hours

This program is designed for individuals aspiring to begin their careers in the aviation and airline industry. It introduces learners to the essentials of airline customer service, focusing on the unique expectations of passengers and the professional standards required in aviation. Throughout the program, students will explore topics such as passenger handling, effective communication, safety awareness, and service protocols used by leading airlines. By the end of the program, learners will not only gain confidence in delivering exceptional customer experiences but also build industry-ready skills that open pathways to roles in airlines, ground services, and related sectors.

SoA in Hotel Front Desk & Guest Interaction | Fee: AUD $20 I Duration: 4-6 Hours

Front desk operations form the backbone of any hotel, and this program equips learners with the essential knowledge and skills to perform effectively in this critical role. The program covers guest reception, handling check-ins and check-outs, communication etiquette, complaint resolution, and the use of property management systems. It also emphasises the importance of creating a welcoming and professional first impression, ensuring guests feel valued and well cared for. Graduates of this program will be prepared for front-line hospitality roles with the confidence to handle diverse guest interactions, contributing directly to service quality and guest satisfaction in hotels, resorts, and serviced apartments.

SoA in Business Communication & Office Skills | Fee: AUD $20 I Duration: 4-6 Hours

Success in any professional environment depends heavily on effective communication and efficient office practices, and this program is designed to sharpen those skills. Learners will gain practical knowledge in professional writing, workplace communication, presentation skills, and teamwork, along with essential office competencies such as document handling, scheduling, and digital correspondence. The program also places a strong focus on building confidence in formal communication, both written and verbal, to ensure learners can adapt to various workplace situations. Upon completion, participants will be ready to step into office-based roles with the ability to communicate clearly, work productively, and contribute effectively to organisational success.

SoA in Essentials of Working in Healthcare Facilities | Fee: AUD $20 I Duration: 4-6 Hours

Healthcare is one of the most rewarding yet demanding industries, and this program prepares learners to understand and navigate the essentials of working in healthcare facilities. Covering areas such as patient communication, workplace safety, confidentiality, and teamwork in healthcare settings, the program introduces the professional responsibilities required in clinics, hospitals, and aged-care environments. Learners will benefit from practical exposure to the values of empathy, accuracy, and professionalism that define healthcare roles. By the end of the program, participants will be equipped with foundational knowledge and skills to take up support roles in healthcare facilities or pursue further training to advance within the industry.